Most of our items will be despatched within 3 working days after an order received but if any item is not available to despatch, we will contact you via email or call, or SMS text message if you provide your mobile phone number. For International orders, it usually take 4 working days to European countries, 7 - 10 working days to the rest of countries. If you would like to know exact delivery date of the item you wish to purchase please contact us via 'Contact Us' form.
For UK customers, if you do not receive the item you ordered within 5 working days (exception may apply for certain items) after shipment notification by e-mail, please contact us. We send out most of our orders by 1st class recorded mail for fast delivery but sometimes, delay of delivery may happen.
We accept return provided the item has not been used and return within 14 days in original packaging undamaged. Please note that terms and conditions for our handmade chocolate gift as below. For further details, please contact us via e-mail or call us on 0871 288 3523.
We accept all major credit cards - Visa, Master, AMEX, Solo, Maestro - as well as PAYPAL. For cheque payment, please make a cheque payable to 'Silver J Limited'. Delightful online shopping with www.silverjgift.com.